FAQ
A: How long does it take from placing an order to the arrival of the goods?
Q: Taking the United States as an example, it takes an average of 17 days from placing an order to the arrival of the goods. However, due to uncontrollable factors, it may take 20 - 30 days at the longest.
A: Which shipping company is used for the transportation of the goods?
Q: Due to the volume and weight of the goods, we choose the China Post Large Parcel Service. Its characteristics are low freight, and it has very lenient restrictions on the weight and volume of the goods. Since it is a postal shipment, the probability of being taxed by the customs is also very low. The drawback is that the transportation efficiency in terms of time is not high. As China Post uses a combination of air and sea transportation, the time will be adjusted according to the import and export volume of goods at that time. Therefore, please be patient when shopping on this website.
A: Is a tracking number provided for the logistics?
Q: After we ship the goods, we will upload the tracking number to your order and PayPal. You can track the transportation status of the goods online according to the order number.
A: Why hasn't the tracking information of the goods been updated for many days after they are exported?
Q: Usually, after the goods are exported through the Chinese customs and before they reach the customs of your country, the logistics information does not change. This is because the goods may be in the air or on the sea. Once the goods reach the customs of your country, the tracking information will change, and the goods will be delivered to your home soon by the postal service of your country.
A: May I ask about the customs duty issue?
Q: Usually, we will declare the amount on the shipping list to be less than $50. We can also mark it as a gift. However, this does not mean that it will definitely not be selected by the customs for inspection and that no customs duty will be charged. The consignee shall be responsible for the customs duty.
A: Why was my goods returned when it reached the customs of the destination?
Q: Your goods were randomly inspected by the customs of your country. Usually, you need to handle the uploading of transaction documents and pay the customs duty by yourself. If you ignore it, your goods will be returned.
A: Where can I check the tracking status of the goods?
Q: https://www.17track.net/en
A: Is the packaging of the goods perfect?
Q: This year, all the products we produce are packed in wooden boxes or reinforced with wooden strips. The probability of damage during transportation is very low. However, there are many links in international transportation. If the goods are damaged during transportation, please contact us in time.